Contact Center
4 Automated Call Distribution Problems and How You Can Avoid Them
Navigating Automated Call Distribution: Common Problems and Solutions Automated call distribution is a popular VoIP feature for businesses of all sizes. Not only does it help ensure that you never miss a customer call, it also allows you to direct callers to the first available employee with the skills needed to assist them. But despite…
Read MoreAVOXI Awards CallRail the Best Call Tracking Software for Marketers
AVOXI Names CallRail the Best Call Tracking Software After reviewing the top competitors in the industry, AVOXI is pleased to name CallRail as the Best Call Tracking Software for Marketers. In this comprehensive review, we’ll talk about some of the key factors that were used to determine the winner of this award, and provide additional insights…
Read MoreHow Much Bandwidth Is Needed for VoIP?
How Much Bandwidth is Needed for VoIP? Companies are always looking for ways to improve their communication with customers, and VoIP has made that very cost-effective and easy to do. However, there are some things you must first evaluate when implementing your VoIP system. Assessing how much bandwidth is very important to do, as you…
Read MoreHow to Upgrade Your PBX at a Low Cost
Your business is growing faster than you could have ever imagined. In just a few short years, you’ve gone from 5 employees to 50, and you have branches in multiple locations, some of which are international. In the midst of this expansion, one thing is painfully clear: your aging phone system isn’t doing you any…
Read MoreComparing SIP Trunking Providers: 8×8 v. Nextiva
Comparing SIP Trunking Providers: 8×8 v. Nextiva If you need a scalable, cost-effective cloud communications solution that will integrate with your existing PBX, you’re probably in the market for a SIP trunking provider. You’re also in good company. More and more businesses are looking to move their phone systems to the cloud without the expense…
Read MoreUsing a Softphone or VoIP Phone
Softphone vs. VoIP Phone: Choosing the Right Communication Solution for Your Business As your company makes the switch to VoIP, one of the things you must upgrade is the actual phones that you use. Most traditional phones aren’t compatible with VoIP and thus, they must be replaced. Two popular options on the market are softphones…
Read MoreProblems with IVR Auto Attendant
Troubleshooting Common Issues with IVR Auto Attendant Functionality The IVR auto attendant VoIP feature is becoming increasingly popular for businesses looking to increase both internal and external efficiency. This feature allows a business to pre-record prompts and greetings that provide customers with easy access the information they need or the person they need to speak…
Read MoreProblems with Cloud Hosted PBX Software
Cloud PBXs have transformed the way that businesses manage their telecommunication needs. They are a popular choice because they offer the features and accessibility of an expensive on-site business phone system without the hardware and price tag. Despite this, problems with cloud hosted PBX software can occur. We’ll discuss common issues you might experience and…
Read MoreHow to Create an Effective IVR on Your VoIP System
Creating an Effective IVR Auto Attendant for Your Business Your IVR Auto Attendant is an extremely important part of your business. In many instances, this system is the first impression that you give a customer. Because of that, it’s essential that you know how to create an effective IVR on your VoIP system. As you prepare to…
Read MoreProblems With Call Forwarding
Troubleshooting Problems With Call Forwarding Call forwarding is one of the most widely requested VoIP features for businesses around the world. But despite its popularity, users sometimes experience issues with this feature. To help users address these concerns, we’ll discuss problems with call forwarding and how these problems can be quickly and easily solved to…
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