Pricing
All Bundles Include:
- Native cloud platform with International reach and scale
- Instant voice services in 150+ countries
- Access to 2-way voice service for guaranteed local caller ID in-country
- User management and rules based access controls across all features
- Scale up pricing and packages in application, no long term contracts
- Peace of mind with global security and compliance protocols
- 24x7x365 Follow the Sun Support
- Knowledge base (KB) and online training program
Launch
of spend
$0/mo
minimum
Contact
of spend
$29.99/mo
minimum
Engaged Enterprise
of spend
$49.99/mo
minimum
Minimum # of Users
1
3
3
Minimum Phone Number Per Plan
1
1
1
Number Starting Price Per Month
$12.49
$12.49
$12.49
Concurrent Calls
Unlimited
Unlimited
Unlimited
Date Storage
1 Year
1 Year
Unlimited
Voice Recording Storage
30 Days
30 Days
60 Months
Call Insights
US/Canada Unlimited Local Calling
-
User Set Up and Controls
Instant Number Activation
Calls from Any Number
Number Porting (~50+ Countries)
Number Porting Automation
International Caller ID
TrueLocal
TrueLocal
TrueLocal
Custom Music and Messaging
Business Hours
Virtual Attendant
Voicemail
Voicemail Transcription Delivered in Email
Advanced Call Routing
Disaster Recovery Routing
Call Forwarding
Order Status & Document Management
Softphone
-
Call Queuing
-
Click to Call
-
Queue Callback
-
-
Bring Your Own Carrier
-
-
VIP Calling
-
-
Skills Based Routing
-
-
External Forwarding for Calls
Call Recording
RIng Groups
Flexible Call Distribution Rules
Extensions
-
Email Reporting
-
Call Monitoring
-
Call Whisper
-
Call Barge
-
Call Disposition
-
Call Notes
-
Call Hold
-
Warm Transfer
-
Blind Transfer
-
Call Detail Records
All Account Activity Tracking
Data Export
Inbound Call Metrics
Outbound Call Metrics
Number Trend Reporting
IVR Reporting
Call Insights
Call Journey
-
Live Queue Analytics
-
Transfer Reporting
-
Agent Status Reporting
-
SLA Reporting
-
Outbound Agent Reporting
-
-
Analytics Storage
6 Months
12 Months
Unlimited
Premise CC Integration
UCaaS Integration
CCaaS Integration
Microsoft Teams / Direct Routing
Twilio Integration
Elastic SIP Trunks / Outbound Calling
$19.99/trunk
$19.99/trunk
$19.99/trunk
API Access
Call Quality User Application
-
Salesforce Integration
-
Zoho Integration
-
Zendesk Integration
-
~20+ Integrations Available
-
Mobile App
-
Data Dips / Custom Integrations
-
-
SSO - G Suite, Okta
TLS / SRTP
HIPAA (BAA)
GDPR
PCI
Top Tier Physical Data Center Presence
Inbound & Outbound Call Blocking
WebRTC Call Encryption
-
24x7 Follow the Sun Global Support
Online Knowledge Base
Multi-Channel Support: Voice, Chat, Email, SMS
Global Fraud Monitoring
Call Quality Monitoring and Alerts
Order Status & Document Management
Dual Language Support (English/Spanish)
Online Training Modules and User Certification
-
SLA Threshold Monitoring and Alerts
-
Customer Onboarding and Training
-
ProServices for Configuration
-
-
VIP / Priority Support Team
-
-
Designated Environment Monitoring
-
-
| * Pricing shown is based on annual, upfront payment. Monthly payment options also available. Additional taxes and fees may apply. | |
|---|---|
| Standard Cloud Service Plan | $14.99 or 3% for each customer account |
| Intfee Fee for Compliance | May apply based on subscription and usage. |
Refer to AVOXI's Knowledge Base for detailed information regarding your invoice.
Onboarding Program Fee
The onboarding program fee is a professional services one-time charge for new customers adding contact center licenses or existing customers adding additional licenses (agent onboarding fee).
Initial Onboarding Fee for New Customers
$149.99
for up to 6 licenses
One-Time Agent Onboarding Fee
$29.99
per license
