Contact Center
Best Virtual Attendant Software
Top 3 Auto Attendant Phone Systems | Best Virtual Attendant Software If you’re looking for the best auto attendant phone systems, look no further. Having a great virtual attendant is very important to a business, as it helps serve your customers effectively and show professionalism when they call your number. You want the best virtual…
Read MoreBest Call Tracking Software in 2019
Best Call Tracking Software in 2020: See the Top Call Tracking Services Call tracking is a method of keeping up with the success of your various marketing campaigns. Call tracking software enables businesses to see which marketing campaigns are profitable and yield a positive ROI, and which ones aren’t working as well. There are many…
Read MoreWhat is Call Queue Management?
Call Queue Management: How Can Call Queuing Help Your Business? Call queue management is the oversight of call queues to make sure customer wait time is minimal, while also ensuring fair workload distribution to the agents working. When done correctly, good call queue management can lead to reduced wait times and overall better customer experience.…
Read MoreBest Australian Inbound Number Providers in 2019
Best Australia Virtual Number Services So, you’re searching for the best Australian inbound number provider for your business. Since you found this article, you probably have an idea of what you’re looking for. We figure that you want a reliable inbound number provider that gives you the best call quality and features for your business…
Read MoreSIP Trunk Pricing Comparisons (2019)
Many businesses use SIP trunking service to reduce communication costs. However, finding the best SIP trunk pricing can be tough. For a proper SIP trunk cost comparison, you’ll need to consider your monthly cost per SIP channel, outbound call rates, add-on features, setup fees and more. We want you to find the best SIP trunk pricing possible.…
Read MoreGrasshopper Virtual Phone Service Review
When choosing a virtual phone number provider for your business, it is important to compare providers and review costs before making a decision that will have a huge impact on your business. Because we firmly believe that nobody delivers the same quality, coverage, and overall value as AVOXI, we don’t mind suggesting our top competitors…
Read MoreEuropean Union’s GDPR – What It Means For Your Business
European Union’s General Data Protection Regulations – What It Means For Your Business As most of you already know the EU’s primary personal data law, the Data Protection Directive 95/46/ec was replaced by the General Data Protection Regulation (GDPR) which took effect on 25 May 2018. Some considered this to be the biggest and most…
Read MoreThe Inside Story on Customer Experience Keys to Success from Annette Franz
The Inside Story on Customer Experience Keys to Success from Annette Franz In our work with contact center setups around the world, we focus on customer experience. On the road to delivering an optimal customer experience for their outside customers, many Business-to-Business (B2B) companies overlook the crucial role their employees play in this make-or-break undertaking.…
Read MoreBen Motteram on How to Measure Customer Experience: Advice from the Front Lines
Ben Motteram on How to Measure Customer Experience: Advice from the Front Lines We are excited to introduce this special guest in our cloud contact center series. With a wide array of client engagements and an extensive background in telecom and IT industries, Customer Experience Expert Ben Motteram excels at measuring the customer experience. He…
Read MoreSMS Software Price Guide
SMS Software Pricing (2022 Guide) What Does Business Texting Cost? For nearly 20 years, we’ve helped companies around the world improve communications while reducing costs with cloud-based voice solutions. Now, we want to help companies reduce costs with business texting. This SMS software pricing guide was last updated in November 2019. Many businesses use business…
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