Contact Center
“Customer What?” Looking Ahead with Ian Golding
“Customer What?” Looking Ahead with Ian Golding “Now, more than ever, should be a wonderful time to be a customer”, says Ian Golding, author of Customer What? a refreshing and practical guide to the service experience. We recently chatted with Ian asked about the year ahead. Q1: How do businesses establish and maintain a “customer service”-driven…
Read MoreMike Aoki – “I’ve Been In Your Shoes.”
Mike Aoki – I’ve Been In Your Shoes Mike Aoki knows his way around a contact center. In the early 1990’s, he handled 50,000+ calls as a Bell Mobility customer service agent; later in the decade, he managed a 12-person contact center training team responsible for the professional development of 900 agents. In short, he…
Read MoreCEO’s Message – 2018 Fourth Quarter Update
CEO Message: Fourth Quarter Update A Special Hello to Our Loyal Customers Thanks once again for your continued business and your encouragement to do more and go further. Much has been happening at AVOXI this last quarter of the year. We continued to add countries, and to add cities, to our long list of Global…
Read MoreInspiring Market Influencer Sean B. Hawkins
Inspiring Market Influencer Sean B. Hawkins “Amazing service begins with engaged leaders,” writes Sean B. Hawkins, in a recent Call Center Weekly article. Hawkins should know. An International Customer Management Institute (ICMI) Advisory Board Member and past winner of that organization’s “Global Call Center of the Year,” Sean focuses on driving contact center culture and…
Read MoreRoy Atkinson – Customer Service In The Digital Age
Customer Service In The Digital Age – By Roy Atkinson Roy Atkinson makes any short list of leading service and support industry influencers. His specialty is exploring the connection between customer service and technology, with extensive experience in the IT and technology industries. Roy took a few minutes to update us on his latest…
Read MoreMichael Pace on Revolutionizing the Customers Experience
Michael Pace – Revolutionizing the Customers Experience Michael Pace, an Incoming Call Management Institute (ICMI) leader, is passionate about helping companies create customer service environments, journeys, and actions that help make their customers more successful. I recently caught up with Michael who shared his thoughts on today’s customer experience, digital transformation, and the customer’s experience…
Read MoreFreePBX Review and Top Alternatives
FreePBX Review: Top FreePBX Alternatives Looking for an in-depth review of FreePBX with a features and pricing comparison with top competitors? It’s good to weigh all your options before choosing providers, so to help you find the best virtual phone number provider for your business, we’ve created this FreePBX review and pricing comparison. We know…
Read MorePBX Disaster Recovery – Best PSTN Failover and VoIP Failover Solutions
PBX Disaster Recovery – Best PSTN Failover and VoIP Failover Solutions Cloud-based pbx systems are utilized by thousands of call centers around the world and continue to grow in popularity. As these systems operate via the Internet and a computer or data based system, disruptions and downtimes have been known to transpire. And yet, there…
Read MoreThe Top Benefits of Call Center SIP Trunking
The Top Benefits of Call Center SIP Trunking Which benefits make SIP trunks the most promising option for unified communications? We’re breaking down 6 advantages of SIP trunks, including amazing data around productivity, cost reduction, and ROI! The Advantages of Modern SIP Trunk Strategies In 2020, the global business environment changed dramatically. A dramatic shift…
Read MoreMitel Review and Alternatives
Mitel Review and Alternatives: See the Top Mitel Alternatives and Review Have you struggled to figure out which contact center provider is actually the best for your business? Well, we have too. It’s pretty confusing, especially when there are SO MANY different providers all claiming to be the best. Truth be told, some are better…
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